Terms and Conditions for Provision of Services

Booking, Reservations and Initial Agreement

Introduction: These terms and conditions set out the basis on which we provide services and form the service agreement between the provider and the client. By making a booking you accept these service terms, the terms of service and any ancillary policies that apply to the specific service booked. The following provisions explain the booking process, confirmation, and the responsibilities of both parties under this service contract.

The booking process begins when a client requests a service via the available booking channel. At that point an offer to contract is made and the provider may accept that offer by issuing a booking confirmation. The booking confirmation will specify the service booked, the scheduled date and time, the agreed fee and any conditions attached to the booking. The booking confirmation is an important part of the service terms and constitutes evidence of the contractual arrangement between the parties.

How bookings are secured: To secure a booking the client may be required to provide identification of the booking details and to agree to these service terms and conditions. The provider reserves the right to decline or suspend bookings where the required information is not provided or where capacity, resources or compliance concerns make fulfilment impracticable. Where a deposit is required, the booking is not secured until payment has been confirmed as received by the provider.

Payments, Pricing and Charges

Payments for services will be handled in accordance with the pricing set out at the time of booking. Charges may include fees for the service itself, applicable taxes where relevant and any additional costs for required materials, travel or special handling. Prices quoted are valid for the period specified and may be subject to change for future bookings. The client is responsible for reviewing the applicable charge information in the booking confirmation.

Payment methods and timing: Payment may be required in full at the time of booking, by instalments or on completion of the service, depending on the arrangement displayed in the booking confirmation. Accepted payment methods will be indicated during the booking process. Where a deposit is taken, the remaining balance will normally be payable before or on the service date unless alternative arrangements have been agreed in writing.

Refunds, invoicing and disputed charges: If a refund is due under these service terms, the provider will generally process refunds using the same method used for payment, subject to any lawful deductions. The client should notify the provider of any invoicing discrepancies promptly. The provider will review disputed charges and may request documentation to support the claim. Where a refund is agreed, the provider will aim to process it within a reasonable time frame.

Cancellations, Rescheduling and No-shows

Cancellation rights and rescheduling options are set out to provide clarity for both parties. A client may cancel or request a reschedule of a booked service in accordance with the notice periods outlined in the booking confirmation. Cancellation or rescheduling requests should be made as soon as practicable. The provider may impose cancellation charges where notice is received within a restricted period prior to the service date.

Notice periods and charges: The specific notice period and any applicable cancellation fee will depend on the nature of the service and any third-party commitments incurred to fulfil the booking. Where a cancellation fee is applied, it will be proportionate to the reasonable costs incurred by the provider in preparing for the service. Repeated cancellations or late changes may affect the client’s ability to make future bookings on the provider's standard terms.

In the event of a no-show, the provider may treat the booking as cancelled and apply the applicable cancellation fee. If the provider needs to cancel or materially change a booking due to unforeseen circumstances, the provider will notify the client promptly and offer an alternative arrangement, a credit for future services or a refund as appropriate. Neither party may be liable for failure to perform a booking where performance is prevented by circumstances beyond their reasonable control.

Liability, Indemnity and Insurance

Limitation of liability: The provider will perform services with reasonable care and skill, but except where required by law, the provider’s liability under this agreement is limited. To the extent permitted by law, the provider’s total aggregate liability for any loss or damage arising out of or in connection with the service terms will be limited to the amount paid by the client for the particular service giving rise to the claim. The provider is not liable for indirect, special or consequential losses including loss of profits, business or goodwill.

Indemnity: The client agrees to indemnify and hold the provider harmless from and against any claims, liabilities, losses, costs and expenses arising from the client’s breach of these service terms, the client’s negligence, or the client’s failure to comply with applicable obligations. This indemnity extends to reasonable legal costs incurred in defending covered claims. Both parties are encouraged to maintain appropriate insurance cover to reflect their respective risks.

Third-party suppliers: Where the provider engages third-party suppliers or sub-contractors to perform parts of the service, the provider will use reasonable efforts to ensure competent suppliers are selected. The provider’s liability for acts or omissions of third-party suppliers will be subject to the same limitations described above, except where statutory provisions impose different obligations.

Waste Handling, Environmental Responsibilities and Compliance

Waste regulations and client responsibilities: Certain services may involve the handling, storage or disposal of materials that could be classified as waste. The client must declare any such materials at the time of booking and must not present hazardous, prohibited or restricted items without prior written agreement. The client remains responsible for ensuring that items presented for service are lawful and that their handling complies with applicable waste regulations and environmental best practice.

Storage, segregation and disposal

The provider will, where applicable and where agreed, segregate and dispose of waste materials in accordance with routine operational procedures and relevant regulatory requirements. The provider will document disposal where required and may charge for additional costs incurred in managing any non-standard or hazardous materials. The client warrants that any materials supplied to the provider are correctly described and labelled, and the client will indemnify the provider for any additional costs arising from misdescribed materials.

Environmental commitments and evidence: Both parties acknowledge the importance of responsible waste handling. The provider may, at its discretion, supply evidence of lawful disposal or recycling to demonstrate compliance with waste handling practices. The client accepts that additional charges may apply for special handling or disposal and that the provider may need to retain documentary records for regulatory or audit purposes.

Data, Intellectual Property and Ending the Agreement

The provider and client each retain ownership of their respective pre-existing intellectual property. Where new intellectual property is created in connection with the provision of services, the ownership and licence terms will be set out in the booking confirmation or a separate written agreement. Each party will comply with applicable data protection obligations in relation to personal data processed in connection with the service.

Either party may terminate the service agreement for material breach where the other party fails to remedy the breach within a reasonable time of receiving notice. Termination will not affect accrued rights or liabilities. On termination the client will pay for services performed up to the termination date and any unavoidable costs incurred by the provider as a result of commitments made prior to termination.

Severability and variation: If any provision of these service terms is found to be invalid or unenforceable, the remaining provisions will remain in full force. Any variation to these terms will only be effective if agreed in writing by both parties and, where applicable, recorded in the booking confirmation.

Governing Law and Dispute Resolution

Governing law: These terms of service and any dispute arising from them are governed by and construed in accordance with the laws applicable in England and Wales. The parties submit to the non-exclusive jurisdiction of the courts of England and Wales for the resolution of disputes, except where mandatory rules require otherwise. Where the service is provided in a different part of the UK, applicable jurisdictional considerations will be reflected in the booking documentation.

Dispute handling: The parties will attempt in good faith to resolve any dispute arising out of or relating to these service terms through informal negotiation. If a dispute cannot be settled informally within a reasonable period, the parties may seek alternative dispute resolution such as mediation before commencing court proceedings. Nothing in this provision prevents either party from seeking injunctive or other interim relief where necessary to protect rights.

Acceptance: By proceeding with a booking the client confirms that they have read, understood and accepted these service terms and conditions, the service agreement and any supplementary terms that apply to the specific service. These provisions constitute the entire agreement between the parties in relation to the booked service and supersede any prior representations or agreements. Where any part of these service terms conflicts with a specific written agreement signed by the parties, the signed agreement will prevail to the extent of the conflict.

Final Provisions

Force majeure and unforeseeable events: Neither party will be liable for failure to perform any obligation under these terms where such failure results from circumstances beyond their reasonable control. In such circumstances the affected party will notify the other as soon as reasonably practicable and take reasonable steps to mitigate the impact.

Assignment and sub-contracting: The provider may assign or subcontract the performance of its obligations under these terms to competent third parties; the provider will remain responsible for the acts and omissions of such third parties to the extent required by law and these service terms. The client may not assign its rights or obligations under the agreement without the provider’s prior written consent.

Interpretation and definitions: In these terms & conditions, headings are for convenience only and do not affect interpretation. References to "writing" include electronic communications where permitted by law. Words importing the singular include the plural and vice versa. Any defined terms used in booking confirmations form part of these service terms for the relevant booking.